I have used Audacity to record prompts, edit prompts, and convert prompts for both methods.įor this blog, I will focus using Audacity for recording prompts using and for editing pre-recorded content for use with Cisco UCCX. The second method is to record the prompts off line and upload them. One method is to use a custom CRS script to create prompts using the telephone user interface (TUI).
There are essentially two methods one can use to create UCCX prompts. WAV files that have the following attributes: Screen shots and procedures are based on Audacity version 1.3. The 1.3 beta has crashed on me once or twice but the interface has a number of enhancements that definitely make it worthwhile (and it does recover gracefully, for whatever that is worth). I also have Audacity 1.2.6 on my Windows VM. I currently use Audacity 1.3 beta on Mac OS X. The latest release is available on sourceforge ( Audacity Download). Audacity has a pretty robust set of features for a free application. It runs on Windows, Mac OS X, and GNU/Linux platforms. Audacity is a free audio editor and recorder that has been around since 2000.
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